Appointment Scheduler

You may be familiar with the term "blockchain" as a trendy record keeping technology using cryptography. During the past year, SDLC has been trying to utilize this technology in health care to better protect patient's data. That's the background of this project.

Appointment scheduler is software where people can schedule doctor's appointments. It uses blockchain to record all the data. The blocks are displayed in the system to show appointment status. The product design goal was to make the appointment scheduler simple and easy to use.

Here's the process:

1. Competitive Analysis

At the beginning of my research, I studied the current available options for online scheduling. What information do they display? What filter do they use?

2. User Interview

Since this project is still in the "Proof of Concept", limited resource phase, I wasn't given access to actual users or stakeholders. All the participants of the user research were SDLC employees who had experience with appointment scheduling websites.

During the interview I asked them questions about their past experiences on scheduling websites: what information do they care about most and how do they usually make appointments with doctors. I also showed them some websites from the competitive analysis and asked them about their opinions.

Some interesting findings:

People need to know whether their insurance plan is accepted by the doctor.

People need to know the location, even more than credentials and expertise of the doctor.

Usually people consult their primary care provider and then go to the specialists as instructed.

People tend to trust a website which has a clean and simple design.

3. Wireframes and User flow

After much discussion with the team, I put together the user flow and wireframes.

4. Prototype

Initial design of patient's dashboard List of doctors After applying style guide

If you would like to know more of this project, please Check out the demo!